Refund policy

Return and Refund Policy for JLS Studio
Last updated: March 18, 2025

At JLS Studio, we take pride in our handmade products and strive for your complete satisfaction. If for any reason you are not entirely satisfied with your purchase, please review our comprehensive Return and Refund Policy below.

1. 14‑Day Return Policy

  • Eligibility:
    You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it—unworn, unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is required.

  • How to Initiate a Return:
    To start a return, please contact us at info@jlsstudio.com or call +39 345 256 9571. An authorized return request must be obtained before sending any items back. Returns sent without prior authorization will not be accepted.

  • Return Shipping:
    If your return is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package. Unless the return is due to an error on our part or a defective product, the return shipping costs are your responsibility.

2. Damages and Issues

  • Inspection Upon Receipt:
    Please inspect your order immediately upon reception. If you receive an item that is defective, damaged, or incorrect, contact us immediately at info@jlsstudio.com or call +39 345 256 9571. We will evaluate the issue and work to make it right—whether by providing a replacement, an exchange, or a refund.

3. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable Goods: (e.g., food, flowers, or plants)
  • Custom or Personalized Products: (special orders or items made to your specifications)
  • Personal Care Items: (e.g., beauty or hygiene products)
  • Hazardous Materials: (flammable liquids, gases, etc.)
  • Sale Items or Gift Cards: These items cannot be returned.

If you have any questions regarding whether your item qualifies for a return, please contact us at info@jlsstudio.com.

4. Exchanges

  • Exchange Process:
    The fastest way to obtain a different size, color, or style is to return the original item and, once the return is approved, place a new order for the desired product. Please note that exchanges follow the same guidelines as returns.

5. Refunds

  • Refund Processing:
    Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund request.
    • If Approved: The refund will be processed to your original payment method within 10 business days.
    • Bank Processing Time: Please be aware that it may take additional time for your bank or credit card company to process and post the refund.
    • Delayed Refunds: If more than 15 business days have passed since we approved your refund, please contact us at info@jlsstudio.com or call +39 345 256 9571 for further assistance.

6. Return Address

Please send your return package (if instructed by our customer support) to the following address:

JLS Studio
Via Cascina Venina 3
Assago, 20057 MI
Italy

Ensure that your return package includes your order number and a copy of your receipt or proof of purchase.

7. Contact Us

If you have any questions or require further assistance regarding our Return and Refund Policy, please contact us at:

This 14‑day return policy is fully compliant with EU consumer protection laws, which mandate a minimum 14‑day cooling-off period for distance sales. We reserve the right to update or modify this policy at any time, with any changes becoming effective immediately upon posting on our Site. Please review this policy periodically for any updates.

Thank you for choosing JLS Studio. We value your business and are committed to ensuring your satisfaction with every purchase.