Shipping policy
Effective Date: March 18, 2025
At JLS Studio, we pride ourselves on the exceptional craftsmanship of our products. Our items—especially our jackets, leather T-shirts, and trousers—are meticulously handmade, ensuring that each piece is unique and of the highest quality.
1. Production Time
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Handcrafted Quality:
Due to the handmade nature of our products, please allow up to 10 business days for production before your order is shipped. -
Applicable Products:
This production period specifically applies to our handmade jackets, leather T-shirts, and trousers, as well as other items that require careful craftsmanship.
2. Shipping Methods and Carriers
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Carrier Options:
Once production is complete, we ship your order using reliable carriers. The carrier used may vary based on your location and order specifics. -
Shipping Charges:
Shipping costs will be calculated at checkout. Enjoy free shipping for orders over €150, as prominently displayed on our homepage.
3. Estimated Delivery Times
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Domestic Shipping (Within Italy):
After the 10-day production period, your order should arrive within 3-7 business days following shipment. -
International Shipping:
For orders outside Italy, delivery times may vary depending on destination, customs clearance, and local postal services. Please allow additional time for international orders.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to monitor your shipment online. Please note that it may take a short period for tracking details to update.
5. Delays and Shipping Issues
If you experience any delays or encounter any issues with your shipment, please contact our customer support immediately at:
- Email: info@jlsstudio.com
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Phone: +39 345 256 9571
We will work diligently to resolve any shipping-related concerns.
6. Contact Information
For further questions or assistance regarding our shipping policy, please reach out to us using the following details:
JLS Studio
Via Cascina Venina 3, Assago, 20057 MI, Italy
Phone: +39 345 256 9571
Email: info@jlsstudio.com